Sunday, July 11, 2010

JP Morgan Chase

My little falling-out with JP Morgan Chase continues. In the last segment, I had put my Chase credit card away, because, I was put on credit hold/fraud alert because of a $7 charge I made. Details: the card is a United Airlines affinity card - e.g. the user gets United Airline mile credit, and the charge was for one of those little box lunches on a United Airlines flight.
Seemed like a little much to me. Since I'm a JPM shareholder, and I think Jamie Dimon, JPM CEO, has done a great job, I dropped a note saying that it would seem to me that their fraud procedures ought to undergo a review; it doesn't seem too logical to me to put an alert on a frequent flyer using his frequent flyer credit card on a flight.
Anyway, I just received a customer service scorecard, asking if my problem had been satisfactorily resolved, signed by Chip somebody or other.
Well, no Chip: no one did anything; I never heard from anyone until I got your survery...

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