The Wisdom of Crowds (Photo credit: Wikipedia) |
Daniel Kahneman (Photo credit: Wikipedia) |
There are an increasing number of books that provide
insight into how our minds work. Emotional
Intelligence by Daniel Coleman and The Wisdom of Crowds by James
Surowiecki are two good examples. Daniel
Kahneman, in Thinking Fast and Slow, picks up that theme and advances it
by an order of magnitude. In my view,
this is the must read book of the year, and absolutely required read for anyone
over fifty.
Each knows that there are parts of our brain that toil
away ceaselessly regulating breathing and blood pressure, managing digestion
and keeping our heart beating on schedule without us being consciously aware of
it. From other books like Emotional
Intelligence, we know that there is also a high-speed circuit that responds
to stimulus far faster than conscious thinking.
There are numerous examples.
Touch something hot with your hand and you’ll move it before you
actually feel the pain. See someone you
know in a busy airport or train station?
Not only will you recognize them instantly, you’ll know if they are sad
or angry – our brains are hard-wired with high-speed circuits for facial
recognition.
Mr. Kahneman, through a series of examples, tests,
incorporation of original research and reports of research from others, informs
us that our autonomous brain does far more, including a lot of things that we
should be doing with our conscious thoughtful brain, but we don’t. He uses the term System 1 for the autonomous function
and System 2 for our thoughtful, conscious brain. System 1 is fast, intuitive and
emotional. System 2 is slower, more
deliberative and more logical. Read the
book and you’ll know that System 1 is doing a lot of stuff. Most is either critical and performed well, or
performed poorly but unimportant, but a certain part is done because of laziness
or a concentration failure on our part, and would be much better managed by
System 2.
The first few chapters are reasonably easy read and full
of interesting little quizzes. You’ll
probably answer some of those quizzes wrong, and it will be because you let rapid-fire
System 1 come up with the answer instead of deliberating with System 2. One of these tests (I won’t give it away) was
given to a class at Princeton, conceivably some of the best and brightest in
the country, and a majority of them failed, so don’t feel too bad if you fail
it also.
However, I must warn you that the content gets
harder. I’m reasonably literate in at
least basic statistics, and I found myself challenged a number of times. On more than one occasion, I didn’t
understand the answer even when Kahneman gave it to me.
After proving to us that we let System 1 interfere when
it shouldn’t, Kahneman provides chapters on our various thinking and logic errors
and guidance on what to be on guard for to make sure we put System 2 in charge,
and we prevent the vast number of thinking shortcuts that lead to suboptimal
decisions. There are chapters on how a tired and overloaded brain makes bad
decisions. How we tend to be poor
assessors of risk, overly concerned about low probability events and not
sufficiently concerned about riskier activities. This extends into how humans make investment
decisions. I found the chapter on “Anchoring”,
that is, how we attach value to a reference number, even if we shouldn’t,
particularly useful, and very valuable when approaching a negotiation. There is thoughtful, research-based advice on
when to rely on an “expert” and when not.
I am going to debate one example with Dr. Kahneman in the chapter on
Regression to the Mean. A key point of
the chapter is to be thoughtful and thorough when analyzing data with
significant outliers, with generally the more reliable guide is to assume a
trend regressing to the mean. I have to
agree. However, he uses an example of
building a sales budget for a group of department stores, with the question of
how to allocate a planned 10% total sales increase to the individual
units. It is a four unit chain, with
sales history ranging from $11 million for the lowest performing store to $29
million for the best. There is very
little other information. Kahneman’s
conclusion is that more than 10% should be planned for the lowest performing
units and less to the highest. Dr.
Kahneman, I totally reject that conclusion.
I’ve been an executive and an investor in a number of retail businesses. If anything, I would allocate all of the
sales increase to the better performers.
There are specific reasons why one location has sales that are more than
double that of the worst performer. It
is in a better shopping center. Or
located on a street with higher traffic, or in a town with a vibrant, growing
economy while the worst performer is the opposite – bad market, bad location,
weak shopping center, etc. Equally
importantly, what is portrayed as four data points – e.g. annual sales, really
isn’t. Assuming these stores are opened
at least six days a week, it is the result of hundreds of days of sales. Depending upon the average item price (say
five dollars, or fifty dollars or five hundred dollars) and the number of items
an individual purchases at a time, this is the result of thousands or hundreds of
thousands of transactions. It is the sum
of a very large number of transactions.
But to argue over one example in a very large book is clearly to quibble.
Why do I say that this is a must read for anyone over
fifty? Let’s face it. Once we’ve crossed that line – maybe fifty
for some of us, sixty or even seventy for others, we simply don’t think as
fast. Do you watch the famous game show Jeopardy? Generally I can hold my own with many
contestants. I know a lot of the
answers. However, I also know that I can
no longer come up with those answers fast enough. The contestants buzz in way too fast for
me. There is research on the ability of us
in our second fifty years to make wise investments. It turns out that not too many of us are
Warren Buffet. We need to be cautious
and thoughtful when putting our money to work.
This book provides very valuable insight into our unconsciously lazy
mental habits and equally unconscious thinking errors. It is a must-read.
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